We keep the logistics as deliberate as the roasting. Here is exactly how your coffee gets to you, and what to do if something is not right.
Roast days are Monday and Thursday. Your order is roasted on the next roast day after it is placed, and dispatched within 48 hours of roast — so an order placed on a Tuesday roasts Thursday and is on its way by the weekend. Equipment and filter papers ship the next business day, separately from coffee if that gets them to you faster.
Shipping is free on all orders over ₱2,000, and always free for subscribers. Below the threshold, a flat rate is shown at checkout before you pay. Every parcel ships tracked; you will get the tracking link in your dispatch email.
Coffee is perishable, so we don't restock opened bags — but if a coffee isn't working for you, write to [email protected] within 30 days. We'll help you dial in the brew, and if it still isn't right we'll replace it with something better suited or refund you. Unopened bags can be returned within 30 days for a full refund.
Send us a photo (for damage) or your order number (for a lost parcel) and we'll reship immediately. You should never be out of coffee because of a courier.
Unused equipment in its original packaging can be returned within 30 days for a full refund. If it arrived faulty, we replace it at no cost, no questions.