Write to us at [email protected]. A human at the roastery — usually whoever is not standing at the drum — reads and answers every message, typically within one business day.
Good reasons to write: help dialling in a brew, questions about an order, wholesale for your café, or telling us about a coffee you think we should taste. There is no question too basic; brewing advice is genuinely our favourite email to answer.
If your message is about an existing order, include the order number from your confirmation email and we can sort things out in one round trip.
Check the tracking link in your dispatch email first. Orders roast on Mondays and Thursdays and ship within 48 hours of roast — if it has been longer, email [email protected] with your order number.
Yes — we supply a small number of cafés and offices we can serve properly. Write to [email protected] with a little about your setup and volumes.